FAQ: Most Popular Questions
What can we help you with today?
What makes Woven Turf superior to traditional tufted artificial grass?
Unlike traditional tufted grass that relies on a secondary latex or PU backing, our Woven Technology integrates the grass fibers directly into the backing fabric. This results in 3x stronger tuft bind strength, preventing fibers from shedding even in high-traffic commercial pet facilities or intense sports friction.
How does the "Square Hole" design improve drainage for pet applications?
Our Square Hole design is engineered for extreme permeability, achieving a drainage rate of 4,700 mm/h (approx. 2455L/min·㎡). This is significantly higher than industry standards, ensuring that urine and water pass through instantly, keeping the surface dry, sanitary, and odor-free for pets.
Is your artificial grass environmentally friendly?
Yes, sustainability is a core advantage. Our high-end woven products feature “ECO-LOGIC” PRT backing, making the entire turf 100% recyclable. Unlike traditional grass with heavy glue backings, our woven turf is easier to process at the end of its life cycle.
Can I order custom sizes or branding for my own label (OEM)?
Yes. We specialize in supporting overseas resellers. We offer flexible OEM services, including custom roll widths, specific pile heights, and even woven-in logos or markings. Our low Minimum Order Quantity (MOQ) is specifically designed to help you test new market segments with minimal risk.
Are your products safe for pets and children?
Absolutely. All Se-reach products are manufactured with 100% non-toxic, lead-free materials. We hold ISO9000 certification and our products meet international safety standards (such as OEKO-TEX or CE). Our infill-free designs also eliminate the risk of pets or children accidentally ingesting rubber granules.Absolutely. All Se-reach products are manufactured with 100% non-toxic, lead-free materials. We hold ISO9000 certification and our products meet international safety standards (such as OEKO-TEX or CE). Our infill-free designs also eliminate the risk of pets or children accidentally ingesting rubber granules.
What is the typical lifespan and warranty for your woven design grass?
Due to our high-rebound fabrics and superior pile fixation, our turf is built for longevity. Depending on the application and UV exposure, our products typically offer a service life of 10 to 15 years. We provide specific warranty terms based on the product grade and intended use.
What is the difference between your 6-Hole (Hexagonal) and 4-Hole (Square) structures?
The 6-Hole Hexagonal structure offers the highest level of dimensional stability and airflow, making it ideal for premium sports venues and hybrid turf systems. The 4-Hole Square structure provides a cost-effective, reliable solution for general landscaping and recreational pet areas while maintaining superior drainage over tufted alternatives.
How do you handle Quality Control (QC) for international orders?
As your dedicated partner in China, we implement a rigorous 5-step inspection process: raw material testing, inline weaving checks, finished product permeability tests, certification verification, and pre-shipment sampling. We can provide inspection reports and photos/videos before your balance payment.
What are your typical lead times and shipping options?
For standard stock items, we can ship within 7-10 days. Custom OEM orders typically require 20-25 days depending on the complexity. we have extensive experience shipping to the USA and Europe, offering various logistics solutions including sea freight, air freight, and consolidated shipping for mixed product orders.
How can I request a sample to verify the quality?
We encourage professional buyers to test our quality firsthand. You can request a Free Sample Kit (including both 6-hole and 4-hole samples) through our contact form. While the samples are free, we usually ask our partners to cover the international courier/freight costs.
